We are your first point of call for any non-academic query. From housing to health, from student letters to student life, whatever your question, we will help you find the answer.
Opening Hours
In person
You can visit us in person at the front desk in the Ishbel Gordon Building (floor 3).
Summer opening hours
Monday 8 June -听 Sunday 1 August 2026
- Monday: 11:00 - 15:00
- Tuesday: 11:00 - 15:00
- Wednesday: 11:00 - 15:00
- Thursday: 11:00 - 15:00
- Friday: 听11:00 - 15:00
- Saturday: closed
- Sunday: closed
On Monday 6 July and Monday 20 July the team will be available online only.
Throughout the year, you can log queries and book appointments on 听
Term-time opening hours
From Monday 3 August 2026
- Monday: 09:30 - 16:00
- Tuesday: 09:30 - 16:00
- Wednesday: 11:00 - 15:00
- Thursday: 09:30 - 16:00
- Friday: 09:30 - 16:00
- Saturday: closed
- Sunday: closed
Student status letters can be requested online at听.
Online
For all questions and issues, you can also log a query online听at听.
Making Payment
Pay securely anytime, anywhere for your tuition fees, accommodation, and emergency loans:
There will be no in person payments at the Student Life Hub after 31 July 2025.
Student Status Letters
Self-Serve Letters (TSB and HSBC bank letter; address confirmation)
You can generate your own letters as below:
- Log into my My91传媒 App and select听student letters听tab,
- Log in to e-vision using your student ID and password,
- Once signed in to e-vision select听Student Life Hub听- Self Service Letters听 on the left hand side of the screen.
For other letters or any issues with the above, please log a question for type of letter on .
Student Status Letters 鈥� Service Level Agreement
Student Life Hub aims to produce all student status letters within 2 working days (if received before 15:00); however during our peak enrolment / start of term periods this SLA is extended to 5 days.
Contact Details
- Full details at
- Contact us via
You can also connect with us on Social Media:
Full details can be found at
Location
The Student Life Hub is located on Level 3 of the Ishbel Gordon Building.
Our map has been produced for printed publications and every effort has been made to make it as digitally accessible as possible. If you need an alternative format, please log a question through听Ask91传媒.
Virtual Tour
Explore the Student Life Hub before your visit using our virtual tour. Navigate through our 360掳 images by clicking and dragging your mouse - or swiping if you鈥檙e on a touchscreen - to look around. To move between locations, just click on the arrows that appear on the floor within the scene.
If you're on a mobile device, we recommend switching to landscape mode and using full-screen view for a better experience.
Student Life Help Guide
Download our handy guide for a summary of the wide range of support, resources and services that are here for you at 91传媒: